LEGAL
Notice under the Specified Commercial Transactions Act
Last updated: October 8, 2026
Information required by Japan’s Specified Commercial Transactions Act for the sale of prepaid credits used to pay per use for OpenAlchemy API and Grid inference. The Japanese version is authoritative.
Seller
- Seller
- Openalchemy Inc. (a Canadian corporation, Toronto)
- Responsible manager
- Disclosed by email without delay on request.
- Address
- Toronto, Ontario, Canada The full address is disclosed by email without delay on request.
- Phone
- Disclosed by email without delay on request. We handle enquiries by email (support@openalchemy.io).
- support@openalchemy.io We handle enquiries by email.
Terms of sale
- Product
- Prepaid credits used to pay per use for OpenAlchemy API and Grid inference (chat, embeddings, rerank, image, video, speech synthesis and recognition, and more). Purchased on the web console (grid.openalchemy.io).
- Price
- As shown on the purchase screen and the pricing page (tax included).
- Other charges
- Internet connection fees are your own.
- Payment methods
- Credit card and other methods via Stripe
- Payment timing
- At purchase.
- Delivery
- Credits are added to your balance immediately after payment is completed.
- Quantity limits
- None.
Returns and cancellations
- Returns
- Because this is a digital service, purchases cannot be returned or exchanged.
- Refunds
- No refunds except where the law requires.
- Credit expiry
- Purchased credits do not expire.
- Charbit
- Credits earned on OpenAlchemy can be used to top up Charbit credits as provided separately; the exchange rate and other conditions are set separately and may change.
System requirements
- Web console
- Current versions of Safari, Chrome, Edge and Firefox
- OpenAlchemy Engine (desktop app)
- Windows 10 (build 1903 or later) or Windows 11 (64-bit), NVIDIA GPU (driver 530 or later). See the download page for details.
- Linux worker (headless CLI)
- Linux x86_64, NVIDIA GPU (driver supporting CUDA 12.8 or later), glibc 2.35 or later (Ubuntu 22.04 or later).
- Note
- OpenAlchemy Engine and the Linux worker are free software and are not sold.
Payouts to GPU providers
- Grid earnings
- Earnings paid to providers who contribute GPUs to the Grid are not a sale of goods by us to you and are outside the scope of this notice.
See also our Terms of Service and Privacy Policy.